Evaluation of Information Technology Governance at DISKOMINFO Tasikmalaya City Using COBIT 2019

Nadia Rachmasari Biduri, Cecep Muhamad Sidik Ramdani

Abstract


The Office of Communication and Informatics (DISKOMINFO) is an agency engaged in the fields of communication, informatics, coding and statistics. Based on the results of interviews with the Head of Application and Informatics DISKOMINFO Tasikmalaya City, it is known that there are obstacles related to limited resources. Starting from human resources, equipment, budget, and also other supporting facilities. So that an evaluation of information technology governance is needed to determine the capabilities possessed by the information technology. This study uses the COBIT 2019 framework using the RACI diagram as a mapping reference for observation and questionnaire distribution. The domains used are BAI02 (Managed Requirements Definition), DSS02 (Managed Service Requests and Incidents), and MEA01 (Managed Performance and Conformance Monitoring). The results of this study are to determine the capability level in each domain so that the current conditions of the Tasikmalaya City DISKOMINFO are obtained. After carrying out the analysis, it was found that the service performance from the BAI02 domain was at level 4, the service performance from the DSS02 domain was at level 2, and the service performance from the MEA01 domain was at level 3. The results of this service performance measurement made a recommendation to be implemented to increase the value information technology governance in accordance with the needs of DISKOMINFO Tasikmalaya City. Capability level objectives can be increased by carrying out activities that are not yet optimal by the agency until it reaches the full value for each level.

Full Text:

PDF 24-30

References


Miranti, A. (2019). No Title No Title. In Journal of Chemical Information and Modeling(Vol. 53, Issue 9). https://doi.org/10.1017/CBO9781107415324.004

Gunawan, B., & Pratama, F. A. (2018). Information Technology Governance Design (Ratih Indah Utami (ed.)). ANDI

Magdalena, I., Fauzi, H. N. and Putri, R. (2020) "The Importance of Evaluation in Learning and its Manipulating Effects", BINTANG, 2(2), pp. 244-257. doi: 10.36088/bintang.v2i2.986.

ISACA. (2019). COBIT 2019 : Framework Introduction and methodology. In United States of America: ISACA. ISACA

ISACA. (2019). COBIT 2019 : Governance and Management Objectives. In United States of America: ISACA. ISACA.

Adigunaa, I.M.Y., Sasmita, G.M.A. and Putra, I.M.S., (2021). Capability level measurement using COBIT 5 (Case Study: At Dinas XYZ). Ojs. Unud. Ac. Id, 2(1)

Anastasia, P.N. and Atrinawati, L.H., (2020). Designing information technology governance using the cobit 2019 framework at XYZ hotel. JSI: Journal of Information Systems (E-Journal), 12(2).

Andini, D.Y.A., Zulkifli, Z. and Zaliman, I., (2023). Analysis of Information Technology Governance in Academic Information Systems (Siakad) Using the 2019 Cobit Framework. International Journal of Software Engineering and Informatics, 1(1), pp.49-53

Anindita, K. W., Suprapto, S. and Mursityo, Y. T. (2019) "Evaluation of Information Technology Governance Using the COBIT 5 Framework Domain Evaluate, Direct and Monitor (Study at the Communication and Information Technology Office of East Java Province)", Journal of Information Technology and Computer Science Development, 3(4), pp. 3469-3477. Available at: https://j-ptiik.ub.ac.id/index.php/j-ptiik/article/view/4951

Atrinawati, L.H. dkk. (2021) "Penilaian tingkat kapabilitas proses pada universitas XYZ berdasarkan COBIT 2019," Jurnal Fisika: Conference Series, 1803(1), hlm. 012033. Available at: https://doi.org/10.1088/1742-6596/1803/1/012033

Darmawan, D. and Wijaya, A. F. (2022) "Analysis and Design of Information Technology Governance Using the 2019 COBIT Framework at PT. XYZ", Journal of Computer and Information Systems Ampera, 3(1), pp. 1-17. doi: 10.51519/journalcisa.v3i1.139

Lumingkewas, C., Mambu, J.Y. and Wahyudi, A. (2023) “Identification of IT governance capability level of COBIT 2019 at the Kominfo City of Bitung, North Sulawesi,” TeIKa, 13(01), pp. 1–15. Available at: https://doi.org/10.36342/teika.v13i01.3064

Muttaqin, F. et al. (2020) “Measurement of the IT helpdesk capability level using the COBIT 5 framework,” Journal of Physics: Conference Series, 1569(2), p. 022039. Available at: https://doi.org/10.1088/1742-696/1569/2/022039

Nachrowi, E., Nurhadryani, Y. and Sukoco, H., (2020). Assessment of Governance and Management of Information Technology Services with COBIT 2019 and ITIL 4.

Padmi, I.A.A., Githa, D.P. and Susila, A.A.N.H. (2022) Audit of Information Technology Governance of General Hospital X using COBIT 2019 framework, JITTER: Scientific Journal of Technology and Computers. Available at: https://ojs.unud.ac.id/index.php/jitter/article/view/83146

Saleh, M., Yusuf, I. and Sujaini, H., (2021). Application of the 2019 COBIT Framework to the Information Technology Audit at Sambas Polytechnic. JEPIN (Journal of Informatics Education and Research), 7(2), pp.204-209

Nawir, M., AP, I. and Wajidi, F. (2022) Integration of framework ISO 27001 and COBIT 2019 in Smart Tourism Information Security Pt. yoy international management, J. Available at: https://ejurnal.undana.ac.id/index.php/jicon/article/view/7985.

Prabowo, A., Fauzi, R. and Santosa, I. (2022) Analisis Dan Perancangan proses Manajemen Kinerja Ti ... - researchgate. Available at: https://www.researchgate.net/profile/Iqbal-Santosa/publication/358683768_ANALISIS_DAN_PERANCANGAN_PROSES_MANAJEMEN_KINERJA_TI_MENGGUNAKAN_KERANGKA_KERJA_COBIT_2019_DI_PT_INTI_PERSERO/links/620eef184be28e145c9d59bd/ANALISIS-DAN-PERANCANGAN-PROSES-MANAJEMEN-KINERJA-TI-MENGGUNAKAN-KERANGKA-KERJA-COBIT-2019-DI-PT-INTI-PERSERO.pdf?origin=publication_detail.

Y Aprilinda et al 2019 J. Phys.: Conf. Ser. 1381 012028

Pangaribuan, B., Fernandez, S. (2023). Tata Kelola Teknologi Informasi Menggunakan COBIT 2019 Pada Val. Available at: https://doi.org/10.51903/pixel.v16i1.1247

Syuhada, A. (2021). Kajian Perbandingan COBIT 5 dengan COBIT 2019 Sebagai Framework Audit Tata Kelola Teknologi Informasi. Available at: http://dx.doi.org/10.36418/syntax-literate.v6i1.2082

T Lestariningsih et al 2019 J. Phys.: Conf. Ser. 1381 012024

Dirgayusari, A.M., Putra, D.M.D.U. and Andini, N.W.R. (2021) Evaluasi Tata Kelola Teknologi Informasi Menggunakan Kerangka Kerja Cobit 5 di Gelato Secrets, View of Evaluasi Tata kelola teknologi informasi menggunakan kerangka Kerja cobit 5 pada gelato secrets. Available at: https://jurnal.unej.ac.id/index.php/INFORMAL/article/view/23600/9743.

Gerl, A. Et al. (2020). Applying COBIT 2019 to IT Governance in Higher Education. Lecture Notes in Informatics (LNI), Gesellschaft für Informatik, Bonn 2021 517

A. Ishlahuddin, P. W. Handayani, K. Hammi and F. Azzahro, "Analysing IT Governance Maturity Level using COBIT 2019 Framework: A Case Study of Small Size Higher Education Institute (XYZ-edu)," 2020 3rd International Conference on Computer and Informatics Engineering (IC2IE), Yogyakarta, Indonesia, 2020, pp. 236-241, doi: 10.1109/IC2IE50715.2020.9274599.

N. F. Saragih, C. Sagala, I. S. Dumayanti, I. K. Jaya, E. Rajagukguk and A. Gea, "Evaluation of Employee Attendance System Using COBIT 5 Framework," 2019 International Conference of Computer Science and Information Technology (ICoSNIKOM), Medan, Indonesia, 2019, pp. 1-4, doi: 10.1109/ICoSNIKOM48755.2019.9111589.

B. Visitsilp and N. Bhumpenpein, "Guidelines for Information Technology Governance Based on Integrated ISO 38500 and COBIT 2019," 2021 Research, Invention, and Innovation Congress: Innovation Electricals and Electronics (RI2C), Bangkok, Thailand, 2021, pp. 14-18, doi: 10.1109/RI2C51727.2021.9559772.

E. Mulyadi, K. Y. E. Aryanto and I. M. Candiasa, "Evaluative Study Of Integration Of Clinic Management Information System With Pcare BPJS of health Using COBIT 4.1 Approach," 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering (ICOMITEE), Jember, Indonesia, 2019, pp. 37-42, doi: 10.1109/ICOMITEE.2019.8920836.

VN. Legowo and Christian, "Evaluation of Governance Information System Using Framework Cobit 5 in Banking Company," 2019 International Conference on Sustainable Engineering and Creative Computing (ICSECC), Bandung, Indonesia, 2019, pp. 281-286, doi: 10.1109/ICSECC.2019.8907123.

V. S. Kasma, S. Sutikno and K. Surendro, "Design of e-Government Security Governance System Using COBIT 2019 : (Trial Implementation in Badan XYZ)," 2019 International Conference on ICT for Smart Society (ICISS), Bandung, Indonesia, 2019, pp. 1-6, doi: 10.1109/ICISS48059.2019.8969808.




DOI: https://doi.org/10.37058/jaisi.v1i1.8992

Refbacks

  • There are currently no refbacks.


International Journal of Applied Information Systems and Informatics (JAISI)
Department of Information Systems, Faculty of Engineering, Siliwangi University Tasikmalaya
email: jaisi@unsil.ac.id

Jalan Siliwangi No. 24 Kelurahan Kahuripan Kecamatan Tawang Kota Tasikmalaya 46115

This work is licenced under a Creative Commons Attribution 4.0 International Licence